Refund policy

Return, Refund & Exchange Policy

Effective Date: 29/07/2026]

At Kanikaa Jewels, every jewellery piece undergoes quality inspection before dispatch. We want you to shop with confidence while also maintaining fairness due to the delicate and hygienic nature of jewellery products.

Returns

We accept returns only under the following circumstances:

You receive a damaged product.
You receive the wrong item.
The product has a manufacturing defect.

To request a return, you must notify us within 48 hours of delivery by emailing kanikaajewels@gmail.com with:

Your order number
Clear opening video of the product
Photographs/videos of the original packaging
A brief description of the issue

Requests received after 48 hours may not be eligible for return.

Items Not Eligible for Return

Returns will not be accepted for:

Change of mind
Personal preference
Minor colour differences caused by screen settings or photography
Products showing signs of use, wear, perfume, cosmetics, water exposure, or improper handling
Products returned without original packaging
Clearance, sale, or promotional items (unless damaged or incorrectly delivered)
Gift cards

Exchanges

Eligible products may be exchanged if:

The incorrect item was delivered.
The product has a verified manufacturing defect.

Exchanges are subject to product availability. If the same item is unavailable, customers may choose another product of equal value or pay the price difference for a higher-value item.

Refunds

Refunds are provided only when:

A replacement cannot be arranged.
The returned product passes our quality inspection.

Approved refunds will be processed to the original payment method within 5–7 business days after the returned item is received and inspected. Depending on your payment provider or bank, it may take additional time for the amount to appear in your account.

Cancellation Policy

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will instead be governed by this Return, Refund & Exchange Policy.

If an order is cancelled before dispatch, any applicable refund will be processed within 5–7 business days.

Quality Inspection

All returned products undergo inspection upon receipt. Refunds or exchanges are approved only after confirming that the issue was not caused by misuse, accidental damage, or normal wear and tear.